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SALES AND SECURITY POLICY

Your privacy is important to Balance Central. This privacy statement provides information about the personal information that this site collects, and the ways in which we use that personal information.

Personal Information Collection

LEGAL POLICIES

This is to certify that this website is owned and run by Balance Central.

ABN: 36 877 567 746

Prices

All prices specified are in Australian Dollars (AUD).

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Security Policy

We use PayPal for our online transactions.

Delivery Policy

Physical Products

After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few hours of ordering. We will attempt to send your goods via Australia Post within 24 hours; however if goods are unavailable delivery will take a little longer. If you wish to query a delivery, please contact us at chris@balancecentral.com.au.

Service Delivery

After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few hours of ordering. We will then arrange a date and time for the service to be completed. If you wish to query a the delivery of the service please contact us at chris@balancecentral.com.au

Cancellations, Refunds and Returns and Lost Packages Policy

Cancellations

Cancellation fees do apply, specifically:

  • if you cancel, 25% of the fee is retained by Balance Central
  • if you cancel less than three weeks prior to the engagement date, 50% of the full fee is payable to Balance Central
  • in the unlikely event that Balance Central cancels, all monies paid will be refunded to the client or where possible an alternative program or session may be provided in lieu of the refund if the client agrees.

Refunds

Balance Central will has a 100% money back guarantee. If you are not completely satisfied with our service, we offer a 100% refund.

Returns – Physical Product

If an item you’ve purchased is not as described on our website or contains a fault that is not obvious (or described) at the time of purchase, you can return it for a full refund, exchange, or credit.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product. All products must be returned in their original condition.

Should your purchase arrive in a damaged condition, you will need to note the condition of the package received and retain all packaging.  The purchaser will be required to lodge a complaint with Australia Post or their local postage authority.

Requesting a Refund or Exchange

Returns and exchanges may be made by mail.

Please contact us via email chris@balancecentral.co.au or call us on 0423 607 047, if you wish to return a product you have purchased.

Returning by mail

Within Australia: Returned items must be sent via Express or Registered mail.  Registered mail ensures that your return allows you to track your parcel with Australia Post. Please Note: We cannot accept CODs.

Outside Australia: Ship goods prepaid, by mail.

The purchaser is responsible for the cost of shipping.

If you are requesting an exchange, please remember to include sufficient payment for the return postage. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.

Lost Packages

We take no responsibility for items lost in the post. Insurance is available for items posted within Australia and Internationally POA (price on asking).

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